We offer a 30 days unconditional returns guarantee on every purchase. If you are not satisfied with your purchase for any reason you can return it in its original packaging, and in good condition, for refund of the product value within 30 days of our invoice date.
If any free gifts are offered with the product, these must be returned as well as they are only a free gift as a condition of purchase and retention of the product. If you fail to return any free gift, the nominated value of the item will be deducted from the refund amount.
Please pack the goods carefully in the original carton and add any extra internal packaging that may be required to protect the goods in transit. We only pay for the cost of the carriage to return items to us if they are faulty or damaged. If you simply decide that you don’t want the item even though it has been fairly described and is of satisfactory quality, you will have to pay for the return carriage. We recommend using the most economical delivery service to return goods and obtain a certificate of posting.
Refunding Your Money
Your refund will be made direct to your credit/debit card within 28 days of receiving the goods in a suitable condition, as described above.
If the order is under 30 days, there is no need to contact us prior to returning the item. Simply package the goods up and send it back to our address.
If the order is over 30 days, then please do contact us first. The best number to get us on is our standard number 03300 040 201.