Privacy Policy

Customer Privacy

Etail Mail Order are committed to protecting the privacy of its customers. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you to process your order and to provide you with the best possible service. We only send promotional email or mail to you with your prior consent and do not pass any of your information to third parties without first gaining your explicit consent.

Details we require

We need to collect the following information from you in order to process your order and notify you of the status of your order.

Your Name
Company Name
Email address
Credit or Debit card details
We will never collect sensitive information about you without your explicit consent, however additional information you may provide us with may be used to personalise your visits to our web site.

Security of personal information

When you enter credit card information on the Etail Mail Order web site we use secure servers to ensure that all details are encrypted at your browser before they are sent to us. We store credit card details in an encrypted way within a secure database. The servers are physically secured in a dedicated data centre.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this from happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should log onto our website and use the contact us form.

Data Protection

The Data Protection Act 1998 requires us to be open about our holding and use of personal data. It also entitles individuals to find out from us what personal data is held about them on computer, to have that information corrected or erased if it is inaccurate, and to claim compensation if they can prove they have suffered damage from an inaccuracy or breach of security. Etail Mail Order is committed to upholding the eight Data Protection Principles of good information handling practice.
Privacy – Visitors to our Website – How We Use Cookies

When someone visits this web site we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website. We will not associate any data gathered from this site with any personally identifying information from any source.

As guidance under the General Data Protection Regulation (GDPR) we only collect data for the purpose of processing your order, the data is not used for reasons beyond this, we never require any data which is not relevant to shipping goods. All data is encrypted and is stored on secure servers.
If you wish to know more about the data we have collected from you, please get in touch. You can write to us at GDPR Request, Unit D, Bretfield Court, Dewsbury, WF12 9BG.

Etail Mail Order operates in accordance with the Guidance Notes 13 December 2011 Version 2 issued by the Information Commissioners Office regarding use of cookies and the guidance under the General Data Protection Regulation (25th May 2018).